Yodel reviews

Yodel reviews

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To quick oh yes

Once again they have delivered far to soon , why complain I hear you say well I like to think that if you tell me a date that I can arrange to be there and organise myself. Not have it delivered four days early . Why can't they say we are close to your house look out your window .
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Great service

I have had several deliveries from Yodel and all were 1st class.
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DO NOT USE THIS COMPANY EVER! MY PARCEL HAS BEEN STOLEN

I made my order in Sports Direct through their web-site. I paid nearly £100 for my goods.
I received SMS from Yodel jn Saturday morning that they have my parcel and they will deliver this parcel in two working days.
In two hours I received next SMS that my parcel has been delivered to my neighbours and that I can find details in the card which the driver left in my door.
However I was at home whole day and nobody came. I did not receive any card.
My neighbours were out home whole weekend and they did not receive any parcel.
I said to Yodel immediately about their fault but already 9 days gone and I have nothing!
I paid money for this goods and Yodel get my parcel but I did not get anything.
So my parcel has been stolen.
I go to Police, Court, write to Ombundsmen and to FTO.
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Amazing

Amazing - I can't believe my delivery arrived so quickly. Delivery driver very pleasant too.
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Much better than expected

My parcel was delivered 3 days earlier than expected, I received text messages and e-mails to inform me they were on the way. I was preparing to rearrange my plans for the day so that I could be in for delivery, however there was no need as the parcel arrived shortly after 10.30 am. I am delighted with the service both from Dunelm and from Yodel.
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Yodel no way

Never experienced a worse delivery company. Unresponsive uncontacable inflexible generally impossible to get my order from. We have a depot 5 mins from our home,but this was too easy so they send it to a depot 45 mins away.We suggested that they send it to the local depot.You would have thought we had asked them to reinvent the wheel.
So instead we had to wait in all day as they can not give a time slot.On top of this we had to wait 2 weeks for the order to arrive. I will never order from a company that uses this company again. This is not the first time that I have had the misfortune to have dealings with this company.
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By far the worst courier service I've ever dealt with.

So I ordered a new TV from Amazon on Monday evening. I paid extra to have it delivered by Thursday. The tracking page has shown this same message since yesterday: "Parcel arrived at a carrier facility - 16 April 2014 21:02:50 ." Wonderfully vague. They did show me courtesy of updating my tracking page with the following message though: "We are sorry, but it appears your parcel has been delayed. Please find details below. Your parcel requires a signature."

Well that is fantastic, why has it been delayed? Zero communication, can't get hold of them through any means. I had plans today and tomorrow, now I have a bank holiday weekend of hanging around the house hoping one of these idiots arrives at my door.

I'd also like to point out I've never had a problem with Amazon delivery before. Furthermore, this is the first time Yodel has been charged with delivering for me. What a coincidence...
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absolute disgrace and bare face liars DO NOT USE THIS COMPANY

now the third day just got another text saying attempted delivery i have been sat outside my house in the sun since 8.30 this morning no my-yodel van has even come on my street and i have 4 witnesses to verify that you have now committed fraud twice in 3 days by recording an attempted delivery when it has not even happened. cant get a answer on any of ur phone numbers this is truly shocking business from a so called professional company. lets see how long it takes them to contact me because so far service has bin non existent

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load of morons employed as delivery drivers.

this is without a doubt the worst delivery service you will ever have to deal with. they employ morons as drivers who think it is ok to throw parcels over a locked 6 foot back gate not having any idea if the contents are fragile or not and then leave a card saying "parcel through back gate " as if they were paul daniels. another of there safe delivery spots is to put the parcel in your rubbish bin even if the bin has food waste in it or to leave it for everybody to see {or steai } in plain view by your front door. to sum up the drivers are idiots suppervised by bigger idiots!
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DO NOT USE THIS COMPANY !!!!! Absolutely RUBBISH

I placed an order with Tesco on Monday evening. I was informed that it would be delivered on Wednesday (next day delivery). It did not arrive. I called Tesco, and they informed me that Yodel was the agent. On Thursday, I called Yodel at 8 am and let them know that I required the order today as I had ordered wine for guests on the friday. They told me that I would definitely receive the order today, and not to worry.I left them my mobile number and directions to my house. I called at lunch time, and was assured that the order was definitely coming it had been loaded on to the van at 9.11am.and not to worry it was most certainly coming. I called again at 8pm and told the same story, and was assured it was most certainly still coming!!!!! Has it arrived?
NO!!!! Does anyone at Yodel care? absolutely not!!!!!! Probably the worst company
I have ever had the displeasure of dealing with. DO NOT USE!!!!!!
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Great Service, Arrived in 24 Hours!

Great service, arrived very quickly with nice polite and smiling delivery driver.
I would definitely use to send.
Very quick wasn't expecting it within 24 hours!
Have received several parcels from Yodel now and all have been delivered as promised the same day of the text message, which is fab!
I've always had Polite friendly delivery drivers too, which makes it even better!!

Love the fact that you are sent a text message to say the parcel is out for delivery.
Would be even better if you could receive one the day before as a warning, but still good to receive a Heads-up about delivery!
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Terrible!

Waited in all day to receive a next dat delivery however there is no sign of it, I mean on the tracking page it still says out for delivery since 9am? This is rubbish!!!
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Item ordered and delivered within 24 hours - How's that for service!

I ordered the item and the next day I received an email to say the item was on its way with a reference number to track the delivery if I wanted. Upon delivery I received a
text to say that the item had been delivered. I couldn't have received a better service.
Thank you.
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Most useless couriers I've ever used ... avoid!

This is the second time I have paid for next day delivery & yodel have not delivered the next day. What is wrong with your drivers? The day I expected the 1st parcel from them, apparently a card was left as no one was home (according to online tracking), yet there was no card here and no van had even come down my street all day & I was home all day... LIARS!!! It then got delivered the next day, fortunately I had just got back from work in time & was actually suprised he bothered to deliver.
I was expecting another parcel from yodel today, I waited in all day as I saw my delivery had been loaded on the van early this morning & I had paid for it to be delivered today ... have they delivered?? Of course they haven't ... the reason why I chose next day delivery is for it to be delivered THE NEXT DAY as I needed the items. Well done as now I will not have them in time.... and no doubt your driver will turn up tomorrow when it suits him & i'm not home! Absolutely useless, yet happy to charge you the extra for a service you're not getting. Customer service is also non existent with this lot.
Drivers seem to just deliver when they fancy and lie to cover themselves!
I expect a refund because of your incompetence to deliver in the timeframe you specified... you must be making extra money out of alot of people by saying you will deliver the next day, charging more for it then delivering within a 'standard delivery' timeframe which is half the price.
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Seconds Away!

Wow. I could not believe the speed with which my parcel was delivered. I got a text message from Yodel at 11.20 this morning saying my parcel would be delivered in the next two working days. Anyway as it was the Thursday before Easter I thought next Wednesday would be good. Literally within 2 minutes of the text one of my colleagues came through with my parcel - just delivered!
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what a terrible service

Yodel tried delivery two days running I was out and they left a card after their 2nd attempt I arranged over the phone to pick it up today but guess what it had gone out on the van again.The gentleman at the depot tried to ring the driver but he had changed his number and not let the depot know so the gentleman said he would get someone to ring me and make sure the parcel was delivered tonight.Got home and no sign of a delivery took my dogs out and missed the delivery again and the card now says I have to pick it up at the depot.Yodel you really need to get your act together this is not good enough,even the chap at the depot said it does not always work when you arrange to pick up from the depot by the automated service,I have now spoken to someone in customer service who has promised me a call in the next 3 hours from a Manager,I will not hold my breath!
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Super

Speaking my family and a friends ,I am very happy my goods..
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Helpful service and prompt problem solving.

After an initial misunderstanding between Nestle and Yodel where a changed address was not implemented I tried to ring the Yodel number but as I'm working abroad and have bad phone lines in Zambia I couldn't get the automated voice to understand me. I then found a help email address on social media and Dani who assisted me could not have been nicer or more efficient. After a disappointing start to my experience with Yodel, Dani more than made up for it and I would definitely use your delivery service again.
Yodel

Reply from Yodel

Hi Ruth,

Thanks for the awesome feedback! It really is appreciated, and I'm always happy to help if you need it :-)

Happy Easter!

Dani.
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A WELL ORGANISED AND FRIENDLY COURIER SERVICE

Always deliver on time and always keep you informed by e-mail or text. Never had any problems with the service. Couriers friendly and helpful.

We value your feedback

Need assistance?

If you require assistance with a parcel please email your name, address and parcel number to social.media@yodel.co.uk and our team will email you back.

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