www.theunderfloorheatingstore.com reviews

www.theunderfloorheatingstore.com reviews

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Review by confirmed purchaser

First Class Service

Sent an email Sunday enquiring about delivery to Scotland, got a prompt reply on the Monday morning, ordered the same day, just got home (Thursday) and the goods have been delivered!
Excellent service, am certain the product will be the same. Thank You
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Review by confirmed purchaser

good service delivery and price

as written above
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Review by confirmed purchaser

Great prices, fast delivery, would definitely recommend!!

We purchased some tile backer boards that were the best price online, including free next day delivery.
Order placed at 2pm, items delivered by 8am the next day, what more could you ask for!
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Review by confirmed purchaser

Still not fitted!

Product arrived on time, been unable to source a 90degree weld type elbow because outlet is 43mm our outlet pipe is40mm which makes it to slack,emailed twice with this problem the reply to this is any local builders merchant can supply. They cannot supply a 43 to 40, we have been to various plumbers merchants and still have not been successful. What is the answer!
Theunderfloorheatingstore

Reply from Theunderfloorheatingstore

Good Morning,

In reply to your query, we have emailed you twice regarding this matter.

A 43mm pipe is non standard, the diameter would normally be either 40mm or 32mm.

This may be that you have a compression type pipe fitted not solvent welded, in which case you would need to fit a solvent weld elbow with 40mm pipe and then a straight 40mm compression fitting which would close down on both the 40mm & 43mm pipes.

The description clearly states that this product is designed for use with 40mm standard solvent pipe, nor do we stock fittings for non standard pipe.

If you have any further queries, please call Roy Pooley (Senior Technical adviser) on 01268 567 016.

Kind regards
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Review by confirmed purchaser

Heat mat down, works a treat, delivered next day. handy duck tape included as well!!

Brilliant product with fast delivery and a competitive price. I will be back!!
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Review by confirmed purchaser

excellent price and delivery

if the after sales is as good as the service so far then 100% satisfied
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Review by confirmed purchaser

Poor delivery

We believed the sales pitch of next day delivery but after ordering on a Sunday, we received the order on the Thursday. This was only after several calls (despite promises of an investigation and return calls that never happened) with the blame then passed to the carrier?
Better order tracking and communication to the customer sadly needed.
Product seems suitable but only time will tell.
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Review by confirmed purchaser

excellent website and telephone support

They have all the products you need for underfloor and is very easy to order . Thermostat I ordered and. Fitted is good quality and easy to install .
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Review by confirmed purchaser

Very good service and good Price

Very good service and good Price
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Review by confirmed purchaser

ordered then delivered. no fuss

Very good service
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Review by confirmed purchaser

Brilliant

Have used this company twice before.
Great value products, fast delivery, excellent customer services.
Will use again in future.
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Review by confirmed purchaser

There's no waiting for my underfloor heating

What a great service ordered my underfloor heating mat last night and next day it's with me ready to install. Fantastic ---- Big Thank You
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Review by confirmed purchaser

Tile backer boards all bent, no call back even though promised. Wasted £350

Boards delivered damaged. No call back. Boards were bent. No refund. No call back. Wasted my time. Delayed customers project.
Theunderfloorheatingstore

Reply from Theunderfloorheatingstore

Good Morning Mr Yasin,

I am very sorry to hear about your damaged order. I can assure you that order was not dispatched in this manner and was damaged during transit.

In regards to your call back, a message was left on Tue 15th on the mobile number supplied to my colleague.

If you would like to call us on 01268 567 016 and ask for Mark Daniels (returns dept) he will deal with your query immediately.

Kind regards
Neil Cohen
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Review by confirmed purchaser

Brilliant service

ordered kit Sunday evening arrived Tuesday morning I am an electrical contractor and the price was better by far compared with several leading wholesalers will be buying again
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Review by confirmed purchaser

Absolutely brilliant service, I wish every company was as good

Ordered the item on Sunday and it arrived on Tuesday by UPS. The item was a good price to start with, but throw in UPS delivery next working day for free and and it's as good as it comes. No one can argue with that. Brilliant
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Review by confirmed purchaser

Great advice, great service

I called a few times to get advice which was always helpful and informative, and clearly not profit-driven. When I ordered, everything was delivered complete, on time and as expected.
I have absolutely no hesitations in recommending TheUnderfloorHeatingStore!
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Review by confirmed purchaser

Brilliant flooring

The backer board was very easy to install and much easier to screw down than ply over floorboards. Excellent product and would always use it again. Excellent service. Knowledgable and helpful staff. Ordered one day delivered the next...Brilliant.
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Review by confirmed purchaser

Outstanding service

I placed my order at 7.32 one morning by 7.38 I had an email telling me that my good had been packed.
The next day my parcel arrive, I had only ordered some toile grout, but the packaging was extremely good, and the ground in good condition, and just what I wanted.
I would certainly recommend 'The underfloor and heating store.com'
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Review by confirmed purchaser

great service

I found this company to be very helpful and I am very satisfied with there service
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Review by confirmed purchaser

good price,excellent service,prompt delivery

Ordered late Wednesday night delivered on Friday,price was good,can't really get much better than that.

The Underfloor Heating Store

CE APPROVED SYSTEMS

Our range of heating mats are CE approved and are manufactured to the highest standards using state of the art fluoropolymer coated cables. Our water systems are fully approved to BS-EN 1264. Our heating mats and cables are designed to be 17th edition compliant and are supplied with installation manuals.

LIFETIME PRODUCT WARRANTY

Electric Systems - All ProWarm™ electric heating systems and thermostats come with a full Lifetime Warranty Water Systems - All ProWarm™ water systems come with Lifetime Pipe Warranty and manufactuer's warranty on all components. All guarntees subject to the manufacturers terms and conditions.

TECHNICAL SUPPORT

Our technical support team offer a free specification and planning service and are always available via our telephone number 0800 077 8374

INSTALLATION

With over 10 years in the underfloor heating market and over 1000 successful installations, we can proudly state that we are one of the largest installers of underfloor heating in the UK.

FREE NEXT WORKING DAY DELIVERY

Order before 2pm for free next working day delivery in the UK Mainland.

About this company

Underfloor heating kits from £69.99, lowest under floor heating prices online - guaranteed! UKs premier supplier and installer of electric and water underfloor heating systems.

Visit www.theunderfloorheatingstore.com

Contact information

Call us on: 0800 077 8374
We live here: Unit 12, Carnival Park, Carnival Way
SS14 3WN Basildon
United Kingdom

Category

Flooring

Home & Garden

Lifetime Guarantee

All our electric underfloor heating systems come with a lifetime guarantee, all our thermostats carry a 1 year guarantee, our systems are fully semko approved and they all conform to the IEC 60335 regulations. Our cable insulation is made from teflon, this is the best type of insulation possible for the cables, beware of inferior insulations which can break down after a few years, all our systems are twin wired and earth screened, which makes them suitable for use in bathrooms You only want to install this once so dont buy any products that dont come with a lifetime warranty.

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