Just Eat reviews

Just Eat reviews

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Disaster, absolute disaster you cant make this up

I have had to delete my old review because as bad as the last experience was, this is even worse

Just over a week ago, i ordered from peach pear cafe in leeds, put through the payment on my card, an hour later i am told `order cancelled`
huh??

`Not to worry we wont claim the funds, youll have the money available, in 3-5 days` said the person on the fone
ERM, no, with nationwide visa its 7 days. a lot different than 3-5 days dont you think

Anyway i checked my account yesturday, and guess what .. just -eat claimed the money two days ago, ie there was nothing pending to go back into my available balance
Emailed them, and they said this

----------------------------------

hanks for getting in touch. I'm really sorry we haven't refunded you for the order you cancelled.

I've had a look and can see the order was cancelled on our system by the agent you were in touch with, however they didn't check if we had captured the funds from your account. For this I apologise as this should have been done.

I've sent a refund request to our admin team. I know you don't want to hear this but I'm afraid it's going to take about 3-5 working days for the funds to reach your account.

It was a genuine mistake made by the agent so they will need to be re-educated on this process. This doesn't disregard the fact that you've been let down so I'd like to make it up to you by offering you a £10 voucher as I wouldn't want this experience o lessen your view of JUST EAT.

Let me know if you're happy to accept this and I'll send it out to you.

Regards

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Now, let me tell you about how their sneaky vouchers work, they are not immediate credit, if you make an order for more than a voucher, it actually takes the entire payment for the order from your card, holds it and then a week later puts back into your account the credit for the voucher... not falling for that trick again.

Either way, it is unacceptable, to wait a week, and then to be told `our bad give us another week` is just downright unexcusable

I dont want their `voucher` i dont even feel i could ever use just eat again

All i want is my money back
Even if their systems only allow them to to it this way, surely given the circumstances, their head office instead of issuing it as a voucher, can put it directly via faster payment back into my account

You telling me no office from a multi million dollar company has the power to do that

Either way absolutly disgusted
and when they tell you its not our fault, its the bank that pre authorises your money, that is a direct pull of the wool over your eyes, because they should NOT be pre-authorising your money/ sending a request to the bank to reseve the funds until they 100 per cent know the order will be accepted

Just eat? more like just furious
Just-Eat.co.uk

Reply from Just-Eat.co.uk

Hello,

I'm really sorry to hear your experience with us.

We'd like to help clear a few things up with you as you have raised some really good points, e.g. the voucher process and the bank ring-fencing system. However, these points need to be explained further in order to understand why we have to work a certain way. For example, there are specific processes we need to follow with respect to your bank procedures and system.

Please send us and email to trustpilot@just-eat.co.uk as soon as you can, we look forward to hearing from you.

Kind regards,

Gauri
Social Media Adviser
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Ordered from them lots before, but won't be doing again

The same as others I'm stuck here with an order that I'd got an order number for, but no takeaway an hour after I placed the order. When I've called the restaurant they told me Just Eat had the same problem yesterday, but they can't send the food as they have no order. Just Eat's phone lines and Live Chat were down, and it took 2 hours after I'd placed the order for them to reply to the email I sent saying that they had preauthorised it and cancelled it, so "The time the funds take to appear back in your available balance is solely dependent on your bank's policy for cancelling the reservation, however, it usually takes about 7 working days, but is entirely dependent on your bank's policy. Some banks do have policies that can take up to 30 working days. " . So now thanks to Just Eat I've got money I can't spend until the bank release it maybe 30 WORKING days later and no food, but I guess that's ok because "On behalf of Just-Eat we apologies for the inconvenience that this has caused you." .
Just-Eat.co.uk

Reply from Just-Eat.co.uk

Hey Emma,

Thank you for taking the time to leave us this review.

I'm sorry to hear you encountered this problem using our service. We were experiencing a tech issue on Saturday and our team have worked flat out to resolve the issue, and we're doing everything we can to make sure that it doesn't happen again!

We are aware of the authorisation process and the negative effects it may have on the few orders that are not successful, but there are alternative options available if this annoyance does occur. We can arrange for the funds to be captured and for a voucher for the full amount to be created that is ready to spend there and then.

So essentially you don't have to wait for the authorised funds to go back into your balance if this doesn't suit you.

I would like to look into your personal case, so if you can drop us a quick email to trustpilot@just-eat.co.uk and we'll get back to you ASAP.

Kind regards,
Ashley
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After an hour the takeaway inform me they haven't even started cooking

So I have waited patiently for an hour after ordering through just eat (which I have many times before) from a take away (I have ordered from before) bit tonight they decide just eat orders are second best and after waiting an hour before I call them I am informed they haven't even started cooking my food. We'll keep it!
Just-Eat.co.uk

Reply from Just-Eat.co.uk

Hello Gareth,

I'm really sorry to hear this. We do advise our takeaways to contact our customers as soon as possible if they are delayed for any reason. Please send me an email with the details and I'll speak to the takeaway for you to ensure that this does not happen again. My email address is trustpilot@just-eat.co.uk

Kind Regards,
Lateesha
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Have your hunger managed professionally!

I want to make sure that my order is being managed by professionals and I do not want to encounter any problems on the way of delivery - and that is why I love Just Eat! I did not have any problems in any terms so far, and will be keep using it for sure.
Just-Eat.co.uk

Reply from Just-Eat.co.uk

Hey Engin,

Thanks a slot for your awesome feedback. We're happy to hear that you haven't had any problems using our service and we hope we keep things that way. We really appreciate your feedback.

Regards
Whitney
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Charged to pay by Debit card!

No complaints whatsoever with the food or service from the restaurant. BUT, I have always paid cash on delivery in the past and tip the delivery driver. Last night I paid by 'DEBIT' card and got charged 50p for the privilege, that's NOT good. It isn't about the money, it's the principle. There's no need for it.
Won't be using again.
Just-Eat.co.uk

Reply from Just-Eat.co.uk

Hello Ricky,

I'm really sorry to hear that you feel this way. The 50p charge covers the cost of the card transaction and is charged by the debit card provider. However, we are happy to hear that you enjoy your takeaways with us and hope to bring you many more in the future!

Kind Regards,
Lateesha
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Terrible

Chose one of the highest rated places on just eat. They didnt deliver anything. Complained on the chat system and they spoke to the pizza place who are adamant I took the food.
Just eat then removed my negative review of the pizza place.
Avoid!
Ava Wh found this review useful
Just-Eat.co.uk

Reply from Just-Eat.co.uk

Hey Nick,

Sorry to hear about this. I'd like to take a more detailed look into this order for you and get to the bottom of what happened.

We do appreciate all feedback good and bad so we'd like to look into this to help us make our service better. The email address is below if you want to get in touch with us.

trustpilot@just-eat.co.uk

Regards
Nick
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Consistently dissappointed

We had always used filmybelly.com for ordering take away food, simple and easy to use, able to tell which places offered meal deals and special offers. Ever since it was taken over by just eat and we have had to start using just eat we have found
It less user friendly, and you have to pay to use your card, also when we have ordered food, it has consistently been more than 20 minutes late, the last 2 orders from different places being over 50 minutes late.
Linhao Hu and Ava Wh found this review useful
Just-Eat.co.uk

Reply from Just-Eat.co.uk

Hi Ashleigh,

I'm sorry to hear of your experience with the takeaways we have online. We appreciate your feedback and would like to look into this to see if there is anything we can do to improve our services.

If you can, please send us an email to trustpilot@just-eat.co.uk with the last few orders that have not been to your satisfaction, we'll investigate what happened. With regards to the 50p charge, this is the transaction fee customers pay when choosing to pay by card online as this is processed via another source.

We look forward to hearing from you.

Kind regards,

Gauri
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I REFUSE TO PAY 0.50 TO USE MY DEBIT CARD !!.. JEEZ

Ok so I have never used Just Eat before, but I felt lazy and wanted something from my favourite takeaway. I chose my items, I needed to spend over £5.00, ok no problem, then I pay £2.00 for delivery, ok that is fine too.... then I create my profile and click next to pay... then Just Eat try to slap on a 0.50 CHARGE because I'm paying with my card, it doesn't matter what card you are using, it is always a 0.50 charge !!! ... uh uh, no WAY! ... these companies take people for a ride and we need to all stand up and say NO, I WILL NOT PAY TO PAY FOR MY PURCHASE !!!... do you know how ridiculous that sounds, they want you to PAY TO PAY FOR YOUR PURCHASE !

I exited the site and said stuff it, I'm not that hungry, I'll have a bowl of cheerios, thanks, wont be using the site again.
Linhao Hu and Ava Wh found this review useful
Just-Eat.co.uk

Reply from Just-Eat.co.uk

Hi David,

I'm sorry you feel this way. I understand your concern with regards to the payments online, however it appears there is a misconception on how these payments have been arranged. For example, the 50p charge is the transaction fee you pay when choosing to pay by card online. If you choose to pay by cash there is no transaction fee as the payment is not processed via another source.

If you would like us to explain anything else in further detail, please send us an email to trustpilot@just-eat.co.uk and we will respond to you as soon as possible.

Kind regards,

Gauri
Social Media Adviser
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just eat a good idea

Just eat is a very good idea and works very well.
Just a shame the China Wok take away delivered the wrong meal. But not just that! It was a disgusting brown sludge. I complained to you and to China Wok. I asked for a new meal or a refund. I got nowhere with you both!! That's not good customer service.

I again exspect I will get no response yet again.
Just-Eat.co.uk

Reply from Just-Eat.co.uk

Hey Keith,

Thank you for taking the time to leave us feedback.

I'm sorry to hear about your disappointing takeaway! I would like to look into this for you and try to help, so please send us an email to trustpilot@just-eat.co.uk and I'll see what we can do.

Kind regards,
Ashley
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Brilliant!

Quick easy to use always I get nice food from the pizza shop . I would recommend jus eat to any1 x
Just-Eat.co.uk

Reply from Just-Eat.co.uk

Hey Faye,

Thanks for leaving a review. We're happy to know that you'd recommend us. We hope that we continue to provide this level of service for you guys. :-)

Regards
Whitney
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Highly recommended just-eat!!!

Just-eat it is very easy &quick online payment, is quick and easy to find any food you want to eat,HIGHLY RECOMMENDED!!!
Just-Eat.co.uk

Reply from Just-Eat.co.uk

Hi Xiushu,

Thanks for the awesome feedback we really appreciate it. Easy and quick is what we're all about. :-)

Regards
Whitney
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For a family feast, JUST EAT

When family visit no-one has to waste time in the kitchen. Just order and pay online, couldn't be easier :)
Just-Eat.co.uk

Reply from Just-Eat.co.uk

Hey Sue

Boom! Glad you know what it's all about. Thanks for taking the time to review us and giving us a shiny 5 star rating :)

Kind regards
Lauren
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if your hungry don't delay use Just Eat for a takeaway

I've used Just Eat a few times and on every occasion I have had great service.no matter what cuisine I fancy .the app is so easy to use.you should try it.you won't be dissapointed.
Just-Eat.co.uk

Reply from Just-Eat.co.uk

Hi Lynda

Thanks for leaving us a review, we really appreciate it. We're really pleased to hear that you love using our app and that you have a good range of cuisine to try :)

Kind regards
Lauren
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when hungry JUST EAT

I LIKE THE WIDE SELECTION OF FOOD THAT JUST EAT DISPLAYS ON THEIR WEBSITE, VERY EASY TO USE WEBSITE AND ORDERING SYSTEM, WHEN EVER I NEED HELP JUST EAT IS THEIR TO HANDLE ALL ENQUIRIES, SO I HAVE NOT BEEN DISAPPOINTED WITH ANY OF THE RESTAURANTS OR TAKEAWAYS THAT JUST EAT HAVE LISTED, I WOULD RECOMMEND ANYONE BEFORE THEY ORDER THEIR FOOD TO ORDER IT THROUGH JUST EAT.
Just-Eat.co.uk

Reply from Just-Eat.co.uk

Hi Shohed,

Thank you for taking the time to leave us this feedback.

We're always here for you! It's great to hear that you're happy with the service and the choice in your area and also that you find the platform easy to use.

Kind regards,
Ashley
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getting a take away just got even easier

Such a good site. Has full menus of all local take aways in your area which makes picking what to have easier you could even order from a few at once and have a feast. The option to pay by card straight away or cash on delivery is just brilliant. On the days when we really can't be asked with cooking this website is the first place we go.
Just-Eat.co.uk

Reply from Just-Eat.co.uk

Hey Truly,

Thanks for the awesome review! Really appreciate that especially when the words are so kind.

We're really proud of the site, hopefully going to make it even more easier to use in the future! We're always thinking of ways to make it easier for you guys.

Thanks again for the feedback Sophie, really great to hear.

Regards
Whitney
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very good

Food really good used tge site about twice once before I started work the other with family. .. had no complaints about the food or tge delivery from the shop. Nice and easy
Just-Eat.co.uk

Reply from Just-Eat.co.uk

Hey Kristy,

Thanks for taking the time to leave us this review. We're glad to hear that you've had no issues and that you find the service easy to use!

Kind regards,
Ashley
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Good food delivered in no time

Hi, I discovered JustEat recently and used them 3 time so far. I found it really easy to use...all I have to think is what food I feel like eating..and JUST EAT does the rest and checks which restaurants/take-aways delivers next to me. I really like it and will use it and use it again. Highly recommendable.
Just-Eat.co.uk

Reply from Just-Eat.co.uk

Hi Amy,

Thanks for leaving us this awesome review! Really happy to hear that you've found the choice of cuisine useful and our service easy to use.

Thanks for ordering!

Kind regards,
Ashley
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Easy to use

I found this site, very user friendly especially as I am not very technology minded. Easy to understand and the email to confirm your order is great. Even the choice of delivery payments and the delivery time.
Just-Eat.co.uk

Reply from Just-Eat.co.uk

Hey Michelle,

Thanks for leaving us such a lovely review! I'm so glad to hear that you find our website really easy to use. We hope that we continue to provide this level of service for you guys :-)

Kind regards
Whitney
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Very good service

Ordered few times form different restaurants, so far all good. I can recoment it to any one :)
Just-Eat.co.uk

Reply from Just-Eat.co.uk

Hi Marcin,

I'm so pleased to hear you like using our service! Thank you also for leaving us a review, we really appreciate that :)

Kind regards
Whitney
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excellent

The only place I use for my takeaways.
Just-Eat.co.uk

Reply from Just-Eat.co.uk

Hey Enrah,

We're happy to hear we are your 'go to' takeaway service.Thanks so much for the feedback. :-)

Regards
Whitney

Just-Eat.co.uk Details

About this company

Visit Just Eat

Contact information

Call us on: 0844 243 7777
We live here: Just-Eat.co.uk Ltd. Imperial Place (IP4), Maxwell Road, Borehamwood, Hertfordshire
WD6 1JN London
United Kingdom

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