I ordered a Fender American Vintage Stratocaster online (£1,750.00) and it arrived the next morning. So far so brilliant. After playing it for a couple of hours in my studio I decided that I wasn't connecting with it (yes I know I should have gone into the store to try a few out) so I called customer services who arranged to have it picked up the next day, again fantastic service so far, faultless in fact.
I packed the guitar back into its original box and off it went back to Birmingham.
Then I received an email from GuitarGiutar informing me that the guitar was damaged and as such they would be unable to sell it 'as new'. They told me the damage was consistent with a guitar that had been gigged or played extensively and even included some photos of the damage. I must confess to not having checked the guitar when it arrived here but I certainly didn't notice any of the marks and scratches in the photos.
I'm not at all sure what happened but Customer Services (who were brilliant) informed me that guitars are checked when they go out and if they are returned they are checked back in by the same person. If this is the case then it is my word against his.
Anyway, in order to get my money back I had to pay a £250.00 restocking fee.
Afraid after this experience I shall a) never buy online again and b) never buy from GuitarGuitar again.
The servive I received from GG was excellent. Their website is well laid out and easy to navigate, the price of the guitar I bought was by far the cheapest I could find and they even took the time to phone me and let me know that its arrival would be a day late (due to a bank holiday, not a mistake on their part). I would certainly urge anyone to check them out!.
The items were dispatched the same day and received the day after ordering, being able to monitor the delivery process and be able to pinpoint the delivery time to a specific one hour window was exceptional. An all round 5-star performance by Guitarguitar, will look forward to using you again in the future. An example as to how all online ordering should be done. Many thanks!
Bought an Epiphone Riviera guitar from these guys a few days ago. I didn't initially want to buy a guitar online since I thought it would be a hassle if it came in a set-up I didn't like (eg Actions too high/low). The guitar arrived in perfect condition within less than 24 hours of me placing the order and it was absolutely amazing. All I had to do was to unbox it and play! Their customer service was also great. I realised I had put down the wrong delivery address after confirming the order, I sent an email to the CS and I got a reply after 3 minutes and problem solved.
Have used these a couple of times now and have found them to be very helpful, giving good advice etc. They call you back when they say they are going to and offer a fast, efficient delivery system. Would not hesitate to recommend them to others. Thanks Guitarguitar, I'll be back.....hopefully soon!
I've had the full experience with guitarguitar. The first guitar I bought developed a problem (Manufacturer fault) and guitarguitar were incredibly helpful. They didnt moan about the return, they didnt try to wriggle out of anything. They even sent me new packaging to return my guitar in at no extra cost to me.
Once my guitar arrived back to them there was still no fuss. They made me feel like a valued customer and even knocked the price down for my replacement guitar and threw in some strings which I thought was very generous.
The service is fast and the delivery is excellent. You get email and txt confirmation of your order plus email and txt updates on delivery such as the day it will arrive with options to change it and then when the time gets closer they even tell you to within the hour when it will arrive. It makes the whole thing much easier and predictable.
I couldnt have asked for more from guitarguitar and I they are now my number 1 choice for musical instrument purchases, especially as they will do price matches.
Ordered a new Ibanez Guitar on Wed night, received email confirmations throughout Thursday confirming order, dispatch and approximate time of delivery, also received a text on Friday morn that it will be delivered between 9-10am which it was.
Very happy with customer service, speed of delivery, communication packaging and most of all the guitar!! It's perfect!
The guitar arrived two days after I made the order online. I don't really know much about about guitars it's a gift for my partner but it appears to have arrived in perfect condition and looks amazing. Lots of choice on the website and I like the layout and clear pricing. Cannot wait to see my partners face when he opens the package on his birthday!