www.guitarguitar.co.uk reviews

www.guitarguitar.co.uk reviews

Excellent
9.6
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Alan Reynolds, Wolverhampton, GB

The servive I received from GG was excellent. Their website is well laid out and easy to navigate, the price of the guitar I bought was by far the cheapest I could find and they even took the time to phone me and let me know that its arrival would be a day late (due to a bank holiday, not a mistake on their part). I would certainly urge anyone to check them out!.
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Amazing service, hassle free experience.

The items were dispatched the same day and received the day after ordering, being able to monitor the delivery process and be able to pinpoint the delivery time to a specific one hour window was exceptional. An all round 5-star performance by Guitarguitar, will look forward to using you again in the future. An example as to how all online ordering should be done. Many thanks!
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Very efficient!

Customer service very quick to reply and free next day DPD delivery. Excellent
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Amazing price and topnotch customer service

Bought an Epiphone Riviera guitar from these guys a few days ago. I didn't initially want to buy a guitar online since I thought it would be a hassle if it came in a set-up I didn't like (eg Actions too high/low). The guitar arrived in perfect condition within less than 24 hours of me placing the order and it was absolutely amazing. All I had to do was to unbox it and play! Their customer service was also great. I realised I had put down the wrong delivery address after confirming the order, I sent an email to the CS and I got a reply after 3 minutes and problem solved.
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Nice friendly staff

They have a great team who are helpful and not pushy like some others.
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Review by confirmed purchaser

helpful and yet not pushy

great help and answered queries, sold bass to suit us
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1st Class Service & Products

Have used these a couple of times now and have found them to be very helpful, giving good advice etc. They call you back when they say they are going to and offer a fast, efficient delivery system. Would not hesitate to recommend them to others. Thanks Guitarguitar, I'll be back.....hopefully soon!
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Excellent Service

I bought a Bose Compact system from GuitarGuitar. Ordered mid afternoon and it was delivered the following morning. Shame many other firms couldn't take a leaf out of their book........
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head + cab purchase

great guys. very helpful and friendly. would not go anywhere else for my guitar needs.
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Review by confirmed purchaser

Guitar guitar does what it says on the box.

Excellent company to deal with. Will be my first choice for music producs.
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Exemplary Service

I've had the full experience with guitarguitar.
The first guitar I bought developed a problem (Manufacturer fault) and guitarguitar were incredibly helpful. They didnt moan about the return, they didnt try to wriggle out of anything. They even sent me new packaging to return my guitar in at no extra cost to me.

Once my guitar arrived back to them there was still no fuss. They made me feel like a valued customer and even knocked the price down for my replacement guitar and threw in some strings which I thought was very generous.

The service is fast and the delivery is excellent. You get email and txt confirmation of your order plus email and txt updates on delivery such as the day it will arrive with options to change it and then when the time gets closer they even tell you to within the hour when it will arrive. It makes the whole thing much easier and predictable.

I couldnt have asked for more from guitarguitar and I they are now my number 1 choice for musical instrument purchases, especially as they will do price matches.
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Excellent all round

Good price, delivered exactly when predicted
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Excellent

Ordered a new Ibanez Guitar on Wed night, received email confirmations throughout Thursday confirming order, dispatch and approximate time of delivery, also received a text on Friday morn that it will be delivered between 9-10am which it was.

Very happy with customer service, speed of delivery, communication packaging and most of all the guitar!! It's perfect!
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Excellent shop

Very helpful staff. We told that we were not living in the UK (so no potential customers) and staff was very helpful and kind. They even let me play on one of the instruments.
Highly recommended!!
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birthday gift

The guitar arrived two days after I made the order online. I don't really know much about about guitars it's a gift for my partner but it appears to have arrived in perfect condition and looks amazing. Lots of choice on the website and I like the layout and clear pricing. Cannot wait to see my partners face when he opens the package on his birthday!
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Review by confirmed purchaser

Very quick service

The martin 12 string is an exelent guitar with a good build and action over the moon with it easy to play
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Review by confirmed purchaser

excellent !

Really good prompt service.
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Review by confirmed purchaser

Pretty pissed off!

Ordered a Line 6 HD500 and a matching DT25 head and cab. Only to find out a mio tb later that the new LIne 6 HD500X has been released.

I paid full price for my HD500 and everywhere is selling off the HD500 for less as it is now discontinued,

Pretty poor customer service as I would have expected someone from guitarguitar to have said Line 6 are about to release a new model.

Not impressed at all.
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Review by confirmed purchaser

Excellent service

Item found easily, ordered easily, arrived promptly. Excellent.
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Review by confirmed purchaser

They make it easy!

Easy to use, nice looking website with just the right blend of pretty pictures with technical information.

I rang them about something and found them to be very informative and helpful on the phone in the same way as the website.

I had one minor issue with an incorrectly delivered product, which they dealt with immediately, efficiently and helpfully.

Will definitely buy from them again.

www.guitarguitar.co.uk Details

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