Diamond Heaven reviews

Diamond Heaven reviews

Excellent
9.5
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Review by confirmed purchaser

Diamond Heaven were perfect at every stage,

After first seeing Diamond Heavens website i was instantly drawn to the profesional feel of the company. This was confirmed when i first made contact with Amie, who was the perfect sales person. Knowlegeable, friendly, patient and professional. I had a ring in mind and she talked me through each aspect very openly and frankly. After purchasing an engagement ring there was a four week lull where the ring was being made. Once made, it was with me the very next day and my fiancé was obviously thrilled with it. A very big thank you to Amie, Heather, Gemma and all the team at Diamond Heaven. I will certainly be recommending you to others!
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Review by confirmed purchaser

Truely gorgeous ring!!

We cannot praise Diamond Heaven enough, from my first contact with Amie in the sales department to the staff in the shop, especially Sue, they are thoroughly professional and exceptionally nice people to do business with!!
We made an appointment and explained what we were looking for, Sue greeted us and explained the various options, carat, clarity etc, and helped us select three stunning diamonds and how they would look in my ideal setting. The ring took about a month to make and when we collected it, it was not exactly what I had pictured. They were very understanding and suggested I wear it a few days and see if I liked it, if not they would change the setting free of charge.
I couldn't get used to it, so went back to see Sue, who spent an hour with us choosing another setting. This took about 3 weeks to remake and I must say I am more than delighted with the finished result. I have an absolutely gorgeous ring engagement ring which I can't wait to wear with my wedding band, which Diamond Heaven also made for me.
The after sales service from Sue was exceptional and I would absolutely recommend Diamond Heaven both for the quality and price of the diamonds they sell (we could not have afforded the same carat size or clarity of diamonds on the high street) but also for their knowledge and skill in making wonderful jewellery.
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Review by confirmed purchaser

five star customer service

my ring is an insurance replacement and although it doesn't replace the ring I lost, I love it. Not visiting a shop made no difference. I was concerned the quality of my diamonds wasn't going to be the same as the ring I lost. Diamond Heavens customer service is exceptional: they couldn't have been more helpful throughout the whole process. One thing I would say is that if you are purchasing through insurance replacement, speak to Diamond Heaven before you settle your claim. The cost on the internet is not the final cost if you use a gemcard. Don't be bullied into accepting a gemcard or a cash offer less than valuation from your insurance.
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Review by confirmed purchaser

Beautiful diamonds & amazing service!

Back in early 2013 we chose Diamond Heaven for my engagement ring. The giant range of styles and customisable options coupled with competitive prices made me choose Diamond Heaven. The wait for my engagement ring was worth it, my ring was and still is spectacular. Between order and delivery the team kept me updated with every stage of it being made, valued, dispatched and delivered. Couldn't fault the quality of my ring or the service I received.
Now it's 2014 and I immediately went straight back to Diamond Heaven to purchase my wedding ring. With such choice, customisation options and the competitive prices I wouldn't have looked elsewhere for my ring to match my engagement ring.
With only a short six week period till our wedding I ordered my ring and was assured they'd do their best to have it ready in four weeks. About a week later I learn my ring has been made and will be with me the next day! Now Diamond Heaven will polish my engagement ring and I cannot wait to get to wear both rings together. My wedding band is more stunning than I could have ever imagined.
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Review by confirmed purchaser

Thanks

Hi

I just wanted to let you know that my girlfriend and I (now my fiancée) had a fantastic experience this weekend at Diamond Heaven, this was all down to the professional customer care that we received from Amie.
Thanks very much

Regards

Brian
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Review by confirmed purchaser

Great service, good products, and good price

The first thing that caught my attention, that beside having the lower rates of online diamond sellers, diamond heaven also had a big variety of different ring models to choose from.
the service was straight forward and accurate about the timing. when the ring turned out to be bigger than ordered, it was resized and sent back to me within a week.
I also liked the responsiveness and courtesy of the sales team in dealing with me.
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Review by confirmed purchaser

10 out of 10!

We were initially sceptical, however we couldn't ignore the incredibly competative prices Diamond Heaven were offering! We were not able to travel to Birmingham and view the rings in person, therefore we had to put our trust in them. After the first few email discussions with Amie this became very easy. Her honestly was evident. She provided us with many options within our budget, educating us on diamonds along the way. All my emails were responded to immediately. When we decided on the ring we wished to purchase it was on my finger the following day. We bought a 2ct Si1/H solataire....it is the most beautiful ring I've ever seen (complete with certificate and insurance documents). It is exactly what Amie told us it would be. I priced my ring in a high street jewellers and it would never have been within our budget!! I quite simply can't fault the service we received. Thanks to Amie I have the ring of my dreams. We are now also in the process of buying our wedding bands from Diamond heaven. Amie and Diamond Heaven have made an incredibly exciting time in our lives even more special. I'd recommend them to anyone.
Diamond Heaven

Reply from Diamond Heaven

Hi Sarah,

Thank you for taking the time to leave us your feedback.

All the girls in our office we're swooning over your ring before we sent it out! I don't think they wanted to let it go!

I will make sure your thanks are passed onto Amie, we look forward to finishing your wedding rings very soon :)

Kind Regards,

Diamond Heaven
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Review by confirmed purchaser

Excellent service, Great price, Great Knowledge

Excellent jewellers would recomend going there everytime, Jess really gave us great service and time wasnt an issue which was very much appreciated and the advice and knowledge came in handy when selecting our wedding bands.
Diamond Heaven

Reply from Diamond Heaven

Hi Mr Rauer,

Thank you for taking the time to give us your feedback.

Great to hear you were happy with the service you received from Jess! We will make sure to pass your thanks on.

We look forward to seeing you again.

Kind Regards,

Diamond Heaven
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Review by confirmed purchaser

My diamond jeweller forever!!

If your going to buy a diamond...buy it from Diamond Heaven. The secret is in the name. They have no hard sell, they are more like customer service they'll cater to your needs and desires.
After searching many jewellers I found diamond heaven to provide me with the cheapest and highest quality. Serious value for money!! You must visit them online before you shop anywhere, see the difference for yourself!!
Diamond Heaven

Reply from Diamond Heaven

Hi Nadia & Taahir,

Thank you very much for taking the time to leave us your feedback.

Great to hear you had great service from us :)

We look forward to being your diamond jeweller forever!

Look forward to seeing you again,

Kind Regards,

Diamond Heaven
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Review by confirmed purchaser

I'm so happy with their product and service that I'm ordering again soon.

After reading various reviews and forums regarding Diamond Heaven I felt I could trust them with supplying the perfect Engagement Ring and they proved me right. I found the website easy to navigate around and choosing the style of ring, customising it to what I wanted and paying were simple steps to follow. I had reservations about ordering such an item online but the communications via email put my mind at ease. The ring I received was perfect and my now Fiancée absolutely loves it. I am so happy with their product and service I am planning on ordering our wedding rings from Diamond Heaven very soon.
Diamond Heaven

Reply from Diamond Heaven

Hi Steve,

Thank you very much for taking the time to leave us a review.

Great to hear you were pleased with the service we provided and most importantly that your fiancee loved it!

We look forward to seeing you again :)

Kind Regards,

Diamond Heaven
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Review by confirmed purchaser

Quality, friendly service.

Diamond Heaven were really helpful. I showed them a ring that I liked and they managed to match the style for a good price. And my ring arrived just one week after the payment. Can't fault them
Diamond Heaven

Reply from Diamond Heaven

Hi Benjamin,

Thank you for taking the time to leave us a review.

We're pleased to hear we could make something to your liking!

And that the delivery time was super quick!

We look forward to seeing you again.

Kind Regards,

Diamond Heaven
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Review by confirmed purchaser

Brilliant service

Great website with helpful videos and brilliant service from start to finish
Diamond Heaven

Reply from Diamond Heaven

Hi Gary,

Really great to hear you had a good experience with our website!

We look forward to seeing you again.

Kind Regards,

Diamond Heaven
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Review by confirmed purchaser

Great personal service, I would reccomend to anyone!

I chose to propose without a ring and take her to buy the ring that she wlnted. I am really pleased that we chose to go to Diamond Heaven.
We loved the opportunity to chose the diamond and the ring and really make it personal and special. It was great that we could take it away the same day too!
The atmosphere in the shop was very friendly and their website is an excellent source of information for those like me that have no previous knowledge of diamonds.
The service was excelent and we got more ring for our money than we would have gotten from the highstreet or the internet. Thank you!
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Review by confirmed purchaser

Impeccable customer service

Sales executive Heather Carrol done her upmost to get my engagement ring made and sent out within 2 weeks. She kept me updated regularly and she was such a lovely person to deal with and worth her weight in gold. I would recommend Diamond Heaven as the the customer service I received was second to none & the jewellery is beautiful.
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Review by confirmed purchaser

Exceptional product, great price, 1st class customer service

We visited diamond heaven after it was recommended to us by a close friend and what a recommendation it was! My fiancée had an idea of the sort of ring she wanted but with me being somewhat of a novice when it comes to diamond engagement ring shopping I was a little apprehensive! The staff were very friendly and knowledgeable and took the time listen to our ideas, come up with recommendations and talk us through all the different quality aspects of the ring and diamonds. In the end we chose the ring and the stone separately and they made the ring up for us which my fiancée was really happy with because you get that special feeling that your ring is personal and unique. Even so the ring was very competitively priced and I shopped around loads of other shops for comparison. It didn't stop when I went to pick the ring up either! I was able to inspect and make sure I was happy with the final product before I took it and they went through all the certificates and valuation documents it came with. My fiancée is extremely happy with the end result, she hasn't stopped looking at her hand for the last 2 days! We will definitely be going back for our weddings rings when the big day comes next year.

It's a rare gem in this day an age to find such an honest and genuine business. We couldn't recommend diamond heaven more to anyone thinking of buying from them.
Diamond Heaven

Reply from Diamond Heaven

Hi Mr Fox,

Thank you for taking the time to leave us a review.

Great to hear you were satisfied with the service you received. And also that your fiancee can;t stop looking at her ring :)

We look forward to seeing you for wedding rings in the future!

Kind Regards,

Diamond Heaven
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Review by confirmed purchaser

Fantastic Experience

Diamond Heaven ,
they helped me through every stage of acquiring my engagement ring. The sourced a beautiful Diamond for the ring, it sparkles so much, kept in constant contact and always answered my many questions. I felt reassured and comfortable dealing with them. The ring is beautiful and the price they charged was a lot less than that a high street jeweller had quoted me for a similar ring . Was a pleasure to deal with DH and I am sure we will buy jewellery from them again.
Diamond Heaven

Reply from Diamond Heaven

Hi Mr Kay,

Thank you for taking the time to leave us a review.

Were extremely pleased the diamond was too your liking and that you were looked after.

Your diamond is definitely stunning!

We look forward to seeing you again in the future :)

Kind Regards,

Diamond Heaven
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Review by confirmed purchaser

Brilliant quick honest service

I recently purchased an engagement ring from diamond heaven, the service I recieved was personal and very supportive I was helped to make sure I got the exact product I required and it was recieved by me a week before I expected! I thoroughly Reccomend diamond heaven and will make sure I advise all friends to use them
Diamond Heaven

Reply from Diamond Heaven

Hi Aaron,

Thank you for taking the time to leave us a review.

We're really happy the service and jewellery were too your liking.

We look forward to seeing you again in the future!

Kind Regards,

Diamond Heaven
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Review by confirmed purchaser

quality and a great price, sparkly diamonds make a girl smile like nothing else

i walked miles and miles up and down the high street and all i can say is the difference in price from high street to diamond heaven is massive , high street generally dont have your higher grade diamonds unless you want to pay a packet at diamond heaven you can see what your buying as in clarity and colour and for higher grade diamonds the price was great she was well happy all i can say is ill be back thanks diamond heaven for your great and honest service .......
Diamond Heaven

Reply from Diamond Heaven

Hi Dan,

Thank you for taking the time to leave us your feedback.

Great to hear we put a smile on your ladies face!

We look forward to seeing you both again in the future.

Kind Regards,

Diamond Heaven
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Review by confirmed purchaser

Could not be better.

Chose Diamond Heaven after seeing one of their rings in a magazine feature. I already had a good idea what I wanted but changed my mind when I saw one of their shoulder set diamond rings on their web site. After comparing similar rings in well known high street jewellers it was a simple decision to buy from Diamond Heaven. I chose the size and quality of the diamonds with some help from their sales assistants and was extremely happy with the purchase and the delivery. The ring looked fantastic in a little wooded presentation box and came along with all the documentation for insurance purposes. Looking forward to seeing her face on Valentines day when I surprise her and pop the question. Will definitely return here when its time for a wedding ring.
Diamond Heaven

Reply from Diamond Heaven

Thanks for the review!

Wishing you all the best for valentines day!

We look forward to seeing you again :)

Kind Regards,

Diamond Heaven
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Review by confirmed purchaser

Absolutely fantastic!!!

I bought a 1.36 carat GIA round cut engagement ring along with two diamond wedding bands (both over 1.0 carat) and from initial contact to after sales the service and quality of the product has been absolutely first class.
My wife constantly gets compliments on her rings which is purely down to the attention to detail and hard work put in by the Diamond Heaven team in securing the right stones for us.
The entire team is extremely attentive, very knowledgeable and focused purely on getting you the right product rather than just pushing for a sale which we found very refreshing. A special thanks goes to Hiten who looked after us from the beginning and was always quick to respond to our enquiries.
As a result we’ve recommended family and friends to Diamond Heaven and they’ve gone on to make purchases whilst experiencing the same excellent service.
Diamond Heaven

Reply from Diamond Heaven

Hi Vijay and Seema,

Thank you for taking the time to leave us such a nice review!

We're very pleased the jewellery you purchased was too your liking and that you have refereed others to us.

We look forward to seeing you again in the future.

Kind Regards,

Diamond Heaven

Engagement & Wedding Ring Specialists

Why Diamond Heaven?

We have the largest stock of certified diamonds in Birmingham. With a fantastic range of rings to accompany them you will find the perfect Engagement ring for you!

Another great reason to buy from us!

We won't be beaten on price! With years invested in our diamond purchasing you will not find a better price than Diamond Heaven. Simply contact us today and we will be more than happy to find you that special something!

Who are Diamond Heaven?

Diamond Heaven are an established diamond jewellery company based in the Birmingham Jewellery Quarter. We have both an online store and also a fully dedicated retail store for our customers to come and visit. We specialise in diamond engagement rings along with vast amounts of other diamond jewellery such as Diamond Wedding Rings, Trilogy Rings, Diamond Pendants, Diamond Bracelets and Earrings. Diamond Heaven are members of the BJA (British Jewellers Association) ISIS (Internet Shopping is Safe) and the PG (Platinum Guild) Contact or visit Diamond Heaven today!

Visit Diamond Heaven

Get in touch with Diamond Heaven

Call us on: 0121 200 1300
We live here: 115 Vyse Street
B18 6LP Birmingham, Jewellery Quarter
United Kingdom

Category

Jewellery

30 Day Money Back Guarantee

Risk Free Shopping!

We understand that shopping on the internet for high value items such as jewellery can be slightly nerve racking. You've never seen the item in person and your partner may not like it, don't worry we have you covered. All jewellery purchased through our website comes with a 30 day money back guarantee. Should the item not be too your liking simply return it to us for a full refund. We can also advise you on similar items that maybe more suitable. So why wait?! Shop with us today!

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